Big, extremely clean, bright, and super supportive environment from the workers to the other climbers. Everyone genuinely wants to see you succeed. Includes a small lifting gym upstairs as well as yoga and ab classes included in your membership. You can go across the parking lot to the coffeeshop for a bite to eat or do some work before or after your climb too.
The one in Plano is one of the best climbing gyms in Dallas, especially if you have a Summit membership. It's their newest one, and has lead climbing/sport climbing/and a pretty sizeable bouldering section too. People are friendly. It's super easy to make friends here. Oh, they also have a full gym upstairs and unlimited workout classes with the membership. What's not to love?!