- We live in a city with very hard water. EPA came and tested our water. They provided a no-hassle no-pressure presentation. They were able to install the water softener system and reverse osmosis system a few days later. My husband was not happy with the way it was installed with the piping all around the inside of the garage, so they came back out and redid the piping so that we would not see it. They want you to be happy with their product. They also provide several years of Pure and Gentle cleaning and bathing products for free. We are very happy with it all.
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