We have rented twice through Turo and had great experiences. A friend rented through Turo and totaled the car (😬), but the insurance process was smooth and they said they would do it again (not sure about the car owner!). The pros of it are: flexibility (with changes in plans), fun cars, lower prices (sometimes), and a human you can easily text with. Plus, it's a local car with local plates that probably doesn't scream rental (if break-ins targeted at tourists are a concern). The cons are: a little more coordination at the airport, car might not be in pristine shape, the human you work with might not be as customer-service oriented. But for us, we haven't experienced any negatives that would deter us in the future yet.