I did the research, including here on Fresh Chalk, and understand the reasoning for using a small business for home cleaning. For a variety of reasons, that just didn't work out for us when we needed a move-out cleaning before closing a lease. Yes, a bit more expensive than a small business, but oh so worth it - and still quite reasonable (and significantly lower than what some large chains offered). EXCELLENT customer service preparing for it, and EXCELLENT work by the service providers. I've never paid other people to clean before, but after this experience I will again...and I'll come back to Merry Maids.