Deanna Tsang
- This company is awwwwesome!!!! :-) I can't say enough good things about them. My toilet kept running, and I was freaking out. It wasn't overflowing, but water kept draining down the pipe/hose and getting wasted. The entire experience with Arch couldn't have been better, and I will be recommending them to everyone in my building and anyone in San Francisco! They responded super fast (the 1st to respond) to my request for a quote on Yelp, and Alejandra also followed up with a phone call. We scheduled a free estimate, and George came to my apartment to take a look at my toilet. Alejandra even called to let me know when he was on his way. He was so friendly, professional, knew exactly what the problem was and explained everything. Since my place is 10 years old, the toilet components were deteriorating and needed to be changed: angle stop, flapper, and float valve. George provided competitive pricing, and I felt comfortable with him and trusted him. So I selected Arch after getting about 8 quotes. The water needed to be shut off in my building, in order to switch out the angle stop. So we scheduled a day/time, and Christian ended up coming to do the work because George was sick. Christian was just as great as George!! :-) He arrived early and worked with my maintenance guys to do the drain down. While that was happening, he changed the flapper and was very efficient. The whole process only took about 40 minutes which blew my mind. Everyone else quoted 2 hours. Christian was very polite, respectful, nice to talk to, took off his shoes before coming in, had all the parts and tools ready to go, made good use of time, and wiped/cleaned everything when he was done. My bunny wasn't even scared of him which means he has good energy lol. I am so relieved my toilet is back to normal and couldn't be happier with Arch's service!!! They're so communicative, organized, friendly and thorough. The price was reasonable, and payment was easy online. Wish I could give them 10 stars! THANK YOU CHRISTIAN, GEORGE AND ALEJANDRA!!!!! You guys are my heroes ;-) Hugs