I was in a car accident and this is wear my insurance towed my car. Well I will have to say, normally I would be annoyed with a company calling me daily to tell me stuff. HOWEVER, they would call everyday if needed to give me the "important" updates. They were very kind and understanding while working through the estimate of damages. When my car came out as totaled I almost felt like they wanted to hug me and say what can we do to help. They were wonderful and answered all the questions that I had.