Franz Sebastian Salon

If you are looking for a company that prides itself on simple customer services...ya know...like responding to patrons when there are issues...this is not the salon for you.

I am shocked and disappointed at the service I received. I've been a loyal patron for 2 years. I have always tipped well, and even showed up regularly at the peak of the pandemic when everyone else was too afraid to go to salons and the chairs were empty. In early summer we started having MAJOR issues with my color and hair extensions. My hair did not match the extensions at all and appeared streaky. The HOT HEADS hair was falling out in clumps. For my last two or three appointments I expressed my dissatisfaction and embarrassment and twice over the summer traveled back to the salon to allow Emma to try to fix it.

Ultimately, this last time, I went back after learning that she did not put all of the hair (or even majority) we had bought in (and my hair was incredibly thin). She was nice, installed the extra hair, and I left. While Emma said she did dye the hair and it should have matched, I was horrified to go home and have people ask "what is wrong with your hair, what happened?" After the fix, I was left looking worse (see photos) as the color did not match at all.

After sending photos and agreeing that these were NOT photos the salon would ever post on their IG page, I was told that they " weren't sure why this kept happening" and that I could come back, but would need to pay the $350 extension install fee for the fix, as they felt they had tried their best and couldn't spend more time on my hair for free.

I was disgusted, appalled, and beyond offended. I certainly didn't install defective hair and apply mismatched color myself? If it wasn't their fault, whose fault was it? I removed the extensions myself, mailed them back, and called and spoke with Franz. He assured me he would send the hair back to HOT HEADS to be assessed for defect and would followup and make things right.

Sadly, I've called 4x and emailed 3x and HAVE NEVER HEARD BACK. I am being ignored and have been forced to go elsewhere to get my hair fixed, and am contesting the credit card charges associated with the services.

I'm SO SAD, that after my loyalty and spending THOUSANDS of dollars on color and extensions, I am simply being disrespected, ignored, and silenced.

If it's not their fault, whose fault is it? Why would any company get to provide "service" like this, keep my $1,000+ and ignore me? Also, DO NOT PAY WITH VENMO, keep everything on your credit card so that you are protected as you cannot recover VENMO payments without taking the merchant to court. While we would like to assume merchants are good and respond, you can see from this post that is unfortunately not the case.

If for some odd reason the credit card dispute is not resolved in my favor, I will pursue a claim in small claims court. This is not only unprofessional, but illegal, and it's not right to let businesses take peoples money in exchange for providing defective products and services.