Jeff's Auto Body Repair

I dropped my Escalade off for a bumper repair and a door dent $4300 back in October. This price also included a "PRE and POST" scan of the computer system. I keep my vehicle in pristine condition which is why spending 4300 on minor blemishes was important to me. The repair took 2 weeks longer than they quoted. During the month long stay the only updates I received is when I called them. When I went to pick the truck up on a Friday afternoon my advisor Brandon showed me a "burn" mark on the right side of the bumper and asked I could bring it back one day for a "free buff" to remove the burn marks. I'm thinking this should've already been done but I'm easy going so no big deal. I get in and drive off and notice the info screen was on the "home screen" and I keep it on the audio station. It's a touch screen but was not working and stuck on the home screen. I called the shop and mentioned the issue and they asked me to come back so they could scan it. This is also the screen that allows incoming calls to be answered on blue tooth. This is important to me because I take a lot of incoming calls while driving. Long story short they charged me for a pre and post scan which they didn't do. Had they done the pre scan we would have proof that there were no trouble codes for the Cue system which there are now. They claim that both pre and post scans are not showing up in Mitchell which anyone that works in automotive knows this is complete BS and a bold face lie! At one point in time Jeff's Auto Body was the best in town, no question about it. Not anymore though.

Bottom line they charged me for two scans which they did not perform. They caused an issue with the CUE system which they refuse to accept. Had they actually done what they charged me for we would have proof it was working when it went in! From looking at the other negative reviews, this seems to be a trend with Jeff's Auto Body. Buyer beware!