One of the legs of our couch snapped off last weekend (!), but luckily it was still under warranty. The store where I bought it (Couch) sent Jeff from Bosanko over to fix it within a couple days. It's obvious he's very experienced and was able to repair the broken leg within a couple hours. He specializes in furniture that's been scratched, dented, or damaged in a move, and he takes pride in matching wood colors and grain precisely. Also, he does a lot of work on yachts, so if you're lucky enough to own one, you might want to bookmark this business.