I got my hair cut there and it was pretty decent, no complains. Then I decided to get my highlights with Johanna, and the was the worst mistake I done. I showed her pictures and explained exactly what I wanted, when I left the place she asked "do you like it ?" and I said " I am not sure, it will light up. Correct?" She said "yes", well two washes later it has not lighten up, most of it is a chestnut color with a few green pieces in between (green because she highlighted and toned those specific pieces wrong, because no highlight is suppose to be green). Then I contacted the hair salon to give them a chance to fix it and they said I had to pay again- Unbelievable! I have gone to many salons in my lifetime and never when I was dissatisfied I had to pay again for them to fix it and even worst they blame it on me and said since it was my first time there I was clearly not going to like it.... OK then you should have not done my hair, because you are setting yourself up for failure from the get-go. The place itself is nice looking, but they share a bathroom w/ the Starbucks and there are some homeless using that bathroom too-GROSS! Do yourself a favor, keep looking, there are better salons out there that would actually appreciate your business.
The best at their craft in Seattle have left the bigger companies in town and assembled a dream team at Charbon. It's a small salon offering everything a salon should offer.