Asked them to come and fix or replace our Jennair glass radiant slidein oven/stovetop. The service guy that came, Travis G, was wonderful and very thoughtful and candid. He advised us not to repair the stove as the cost was too high and once we started repairing what was obviously broken, more components were likely to fail soon, based on the age of the unit. He could have simply done the repair and charged close to $1,000. then anticipated more work on it within a year, hence more revenue for his company. But instead he advised a better solution, with a better longer term result, avoiding wasting money. That's the kind of vendor problem solving I want to work with!!