Have you used Cardinal Heating & Air?
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They helped and diagnose and resolve a heater issue which our previous heating service had failed to resolve after multiple attempt.
Easy to work with, professional group.
Really easy to work with, they have provided some HVAC advise for us and also maintained our system.
About a year ago, our fancy water heater stopped putting out hot water.
Called these guys, signed up for an annual service plan ($650) which seemed pricey but includes investigating and fixing this + annual maintenance.
About one year on, thought "gee, it's been about a year... time for the maintenance check?" and called them to arrange
Their guy came out, poked around and send an invoice for $0 (because it's included in the plan).
One week later the hot water isn't working. Called them. "Sorry we're all booked up, but can send after-hours person at $390 for the 1st hour, $199 for each additional hour if it takes longer than an hour"
Called to ask (a) shouldn't it not break once per year? (b) 1 week after an inspection? (c) cost this much to get service when I'm on the annual plan...right?
"I'm sorry I'm not a tech I can't help you. As I said, our normal service calendar is fully booked. We have plenty of customers who ready to pay the after hours rates. Let us know if you want hot water."
SUMMARY: it seems Cardinal doesn't need your business as they have plenty of demand. Good for them. I'm out.
13649 NE 126th Pl #101, Kirkland, WA 98034